BASIC Q & A
WHEN WILL MY BEAUTY DREAM BOX BE DISPATCHED?
Our boxes are dispatched on the 1st working day (or closest to) of each order.
WHEN WILL I BE CHARGED FOR MY ORDER?
We take payment for all subscriptions on the 1st working day (or closest to) of each order, this payment relates to every despatched box.
- ADDRESS CHANGE
You are able to update your address in your account section.
- DELIVERY OF THE PACKAGES
When you sign up to a subscription, it works on the same principal as the site for delivery threshold on your first box.
- CANCEL MY SUBSCRIPTION?
Please log into the ‘My Account’ page to contact our Customer Service team who will be happy to assist you with your cancellation or please use the turn off the auto-renewal feature in your account. To do this go to ‘My Account’and then select the ’Subscription’ option to see features available.
- RECEIVE DAMAGED ORDER
If you have received your Beauty Box damaged, please contact Customer Service through your online account . To provide a photo of the order and a brief explanation as to the detail of the damage. Our Customer Service team will then be able to assist you and provide a suitable resolution.Your refund or replacement will be issued as soon as we have had confirmation from our warehouse that your return has been received. We will then send an email to update you as to the action that has been taken and any expected time frames.
- PAYMENT PROBLEMS
If you receive an email detailing a payment problem against your subscription, please log into the ‘My Account’ area and check or update your payment information that you have provided us. Should you need any assistance with this, please contact our Customer Service team who will be able to resolve any issues.